Frequently Asked Questions

Everything you need to know about your AIYIMA audio experience.

Does AIYIMA offer international shipping?

Yes, we ship our high-fidelity audio equipment worldwide. Shipping times and costs vary depending on the destination country and selected courier service.

What is the warranty period for AIYIMA amplifiers and preamps?

All AIYIMA electronic products come with a standard 12-month warranty covering manufacturing defects and hardware failures under normal use.

Are your vacuum tubes pre-tested before shipping?

Absolutely. All vacuum tubes included with our tube amplifiers are rigorously tested and matched to ensure optimal performance and sound quality upon arrival.

What is your return policy for audio gear?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and several region-specific digital payment methods for your convenience.

How can I track my order status?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.